Desktop Support II - WI candidates only
Full Time • MADISON
Top Skills & Years of Experience:
1-3 Years of experience in the below:
- Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
- Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
- Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
- Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
- Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
- Ability to work both independently and collaboratively within a team.
- Ability to accurately follow established policies, procedures, and documentation.
Other required skills:
- Experience using a ticketing system to help customers
- Experience with applications like Microsoft 365 or Google Workspace.
- Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
- Experience providing technical support in a higher education or public-sector environment.
Interview Process: First round interviews are Zoom with camera on. Second round interviews will be on-site.
Duration of the Contract: 6-month contract.
Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This role is 100% on-site.
Compensation: $23.00 per hour
About Us
Founded in 2005, Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces. Built on the principles of entrepreneurial spirit, technical excellence, and superior customer service in response to increasing demand for quality Information Technology services. This evolution has allowed Technoviz to provide a wide range of services as a Complete Solution Provider.
We focus on building long lasting relationships to achieve execution excellence. Our in-depth understanding of business processes across a number of domains coupled with a range of cutting-edge technology skills help us to provide software services to Government, Telecommunications, Manufacturing, Banking & Financial Services, Insurance, Healthcare, Utilities and Technology industries while our Technology Practices provide answers to the most critical challenges prevalent in the current environment.
Technoviz offers a wide range of products developed using state of art technology. We have alliance partnership with leading product companies for providing product solutions to lower the mid cap businesses for Accounting, Payroll, Document Management, Work flow, Point of Sales, Sales & Distribution, Manufacturing etc.
Technoviz achieves excellence through continuous training, learning, innovation, partnership with industry leaders to provide the best value to the customer.
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