Help Desk III - WI candidates only
Full Time • MADISON
Top Skills & Experience: 1-2 years' experience in the following
- Serve as a customer service data reporting contact for schools and districts in Wisconsin.
- Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
- Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
- Openness to presenting training sessions, even better if experienced with doing so
Other required skills:
- Provide on-site or virtual training when appropriate.
- Understanding of application programming interface (API) technologies
- Knowledge of data warehousing and reporting
- Assist WISE data product owner in identifying state reporting process improvements
through business process analysis.
Candidate MUST be a CURRENT WI resident. No relocation allowed. Up to 90% remote with some in-person events and required presentations or workshops
Compensation: $28.00 per hour
About Us
Founded in 2005, Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces. Built on the principles of entrepreneurial spirit, technical excellence, and superior customer service in response to increasing demand for quality Information Technology services. This evolution has allowed Technoviz to provide a wide range of services as a Complete Solution Provider.
We focus on building long lasting relationships to achieve execution excellence. Our in-depth understanding of business processes across a number of domains coupled with a range of cutting-edge technology skills help us to provide software services to Government, Telecommunications, Manufacturing, Banking & Financial Services, Insurance, Healthcare, Utilities and Technology industries while our Technology Practices provide answers to the most critical challenges prevalent in the current environment.
Technoviz offers a wide range of products developed using state of art technology. We have alliance partnership with leading product companies for providing product solutions to lower the mid cap businesses for Accounting, Payroll, Document Management, Work flow, Point of Sales, Sales & Distribution, Manufacturing etc.
Technoviz achieves excellence through continuous training, learning, innovation, partnership with industry leaders to provide the best value to the customer.
(if you already have a resume on Indeed)